At Sketch and Wear it is possible to return or exchange your products (provided that the product doesn’t fall under a legal exception). You can return or exchange within 14 days of the reception of the complete order. You can give us a notice by sending an email to firstname.lastname@example.org when you want to return or exchange.
For custom made products (for exemple your own text or name) there are different rules. These products can only be returned and only under certain conditions. Either the product defect or broken. However you still need to contact customer services through the contact page or by sending us an email to email@example.com. We will always try our best to find a suitable solution for you.
Sketch and Wear
Right of withdrawl
You have the right to cancel your order within 14 days after recieving the complete order, without any reason. The product needs to be returned in the 14 days after cancelling. You will recieve the full payment including any shipping costs. When using your rightt to withdrawl the prduct, and all deliverd extra’s, will need to be returned to Sketch and Wear in their original packaging and condition. To make use of your right you may contact us at firstname.lastname@example.org. We will refund the full amount within 14 days after applying for a refund and our recievel of the returned products.
Exchange your product?
A product can only be exchanged when the production process hasn’t started yet or there is a visible defect upon recievel of the product. For this you can send an email to email@example.com.
I passed on the wrong delivery adress!
Excidentily passed on the wrong delivery adress? contact us as soon as possible we will. We will try to change the order for you.